Summit Hygiene - Privacy Policy


This privacy policy notice is for this website; www.summithygiene.com and served by Summit Hygiene, Unit S1 Cherrycourt Way, Leighton Buzzard. LU7 4UH and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

"I", "our", "us", or "we" refer to the business, Summit Hygiene.
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Act.
EMS means Email Marketing Service Provider.
ICO means Information Commissioner's Office.

What information we collect about you and how

You agree that we are entitled to obtain, use and process the information you provide to us to enable us to discharge the Services we provide and for other related purposes including;

·         Updating and enhancing client records
·         Analysis for management purposes
·         Carrying out credit checks in relation to you
·         Statutory returns
·         Legal and regulatory compliance
·         Crime prevention.  

We collect information about you when you fill in any of the forms on our website ie sending an enquiry, signing up for newsletter and/or offers email, filling in a survey, giving feedback etc.

Analytics
We use Google Analytics to store information about how visitors use our website so that we may make improvements and give visitors a better user experience.

Google Analytics is a third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you eg name, address etc and we do not share the data. You can view their privacy policy below:

Google - http://www.google.com/intl/en/policies/privacy/

IP addresses
An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. Summit Hygiene do not have access to any personal identifiable information and we would never seek this information. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have from particular regions.

Processing of data

At Summit Hygiene, we take your privacy very seriously and will only use your personal information to provide the Services you have requested from us and as we have identified above.  We will only use this information subject to your instructions, data protection law and our duty of confidentiality.

For Business to Business Clients and Contacts our lawful reason for processing your personal information will be “legitimate interests”.  Under “legitimate interests” we can process your personal information if: we have a genuine and legitimate reason and we are not harming any of your rights and interests.

For Business to Consumer Clients and Contacts our lawful reason for processing your personal information will be “A contract with the individual” eg to supply goods and services you have requested.  This also includes steps taken at your request before entering into a contract.

We collect information on our website to process your enquiry or order, give advice based on survey data and improve our services.  If you agree, we will also use this information to share updates with you about our services which we believe may be of interest to you.

We will not share your information for marketing purposes with any other company so that they may offer you their products and services.

Your individual rights

Under the GDPR your rights are as follows:

the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.

We handle subject access requests in accordance with the GDPR.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences – you can also email: ecommerce@summithygiene.com and request for all details to be removed/unsubscribed or simply click ‘unsubscribe’ at the bottom of any email campaign already received.

Our EMS provider is Mailchimp. We hold the following information about you within our EMS system;

Email address
First Name
Surname
Subscription time & date

Contact

If you have any questions regarding your data you can get in touch with us by telephone on: 01494 793 414 or by email: ecommerce@summithygiene.com
Further information regarding GDPR can be viewed directly on the ICO’s (Information Commissioner’s Office) website – www.ico.org.uk


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